- 1.Answer Phone Call.
- 2.Managing a team of representatives offering customer support.
- 3.Resolving customer complaints brought to your attention.
- 4.Creating policies and procedures.
- Planning the training and standardization of service delivery.
- 5.Conducting quality assurance surveys with customers and providing feedback to the staff.
- 6.Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
1.A bachelor’s degree in any discipline
2.A minimum of 1 years’ experience/Fresher can apply.
3.Excellent interpersonal and written and oral communication skills.
4.Ability to lead a team.
5.Knowledge of MS Office and Computer skills.
Email : firstname.lastname@example.org
address : 32/35 probal housing Ring Road shyamoli Dhaka